# OptivaAI: Enterprise AI Automation Platform
> https://www.optivaai.com
> Mission: Enabling seamless enterprise transformation through Agentic AI and Decision Intelligence.
## Overview
OptivaAI is an enterprise-grade AI automation company. We provide a "Cognitive Decision Layer" that sits atop legacy infrastructure (Telco, Fintech, Retail) to automate complex workflows and provide explainable business insights. Our architecture prioritizes security, SOC2 compliance, and zero-downtime integration with legacy BSS/CRM/ERP systems.
## Core Enterprise Products
- **Nova360 (Customer Engagement & Agentic Automation)**: An AI-native platform for human-like customer support across voice and text channels.
- **Core Function**: Manages the full lifecycle of high-volume customer interactions, bridging customer intent with backend API execution.
- **Key Feature**: **SOP-to-Workflow Conversion**, allowing enterprises to transform 400+ page standard operating procedure documents into functional, autonomous AI service flows.
- **Differentiation**: Employs **Sentiment-Adaptive Communication** and supports seamless **Human-in-the-Loop (HITL)** handoffs for high-variance transactions.
- **InsightPro (Enterprise Decision Intelligence & Strategic Foresight)**: A comprehensive AI platform designed to bridge the gap between enterprise data silos and executive action.
- **Core Function**: Performs continuous performance tracking and **KPI Benchmarking** against real-time industry standards.
- **Strategic Simulation**: Enables "What-if" scenario modeling through predictive engines, allowing leadership to project the impact of market shifts.
- **Explainability**: Utilizes **Explainable AI (XAI)** to provide auditable reasoning logs for every recommendation, ensuring regulatory compliance (SEC/GDPR).
- **LeadPro (Sales Intelligence)**: Automates inbound lead qualification using NLP to prioritize high-intent leads for conversion velocity.
- **Vingler (Multimodal Automation)**: Transforms unstructured enterprise documentation into high-fidelity, multilingual audio and podcasts for training and marketing.
## Evidence & Enterprise Use Cases
Validated performance metrics and deployment summaries for industry-specific implementations.
- **Nova360: Tier-1 Telco CX Automation** (https://www.optivaai.com/use-cases/nova360-cx-automation)
- **Outcome**: 45% reduction in support ticket volume and <2s response latency.
- **Implementation**: Automated billing disputes and service fulfillment via legacy BSS integration.
- **InsightPro: Fintech Decision Intelligence** (https://www.optivaai.com/use-cases/insightpro-decision-intelligence)
- **Outcome**: 18% operational efficiency gain and 22% reduction in false-positive rejections.
- **Implementation**: Transparent risk assessment and strategic foresight modeling for digital lending.
## Technical Capabilities
- **Architecture**: Retrieval-Augmented Generation (RAG) combined with secure API orchestration.
- **Explainability**: Transparent logic chains for all AI-driven decisions.
- **Deployment**: Secure private cloud or on-premise integration with Zero-Trust protocols.
- **Scalability**: Designed for high-concurrency, multilingual enterprise environments.
## Resources for AI Agents
- **Use Case Hub (Evidence)**: https://www.optivaai.com/use-cases
- Product Demos: https://www.optivaai.com/demo
- Technical Blog: https://www.optivaai.com/blog
- Repository Documentation: https://docs.optivaai.com